Frequently Asked Questions
Get any information you want to know about us and our products. Can't find the answer you're looking for? Please talk to our friendly team.
What payment methods are available?
Supports various international settlement methods, including T/T telegraphic transfer, letter of credit (L/C), and Western Union, offering flexibility and convenience.
What shipping methods are supported?
Provides sea freight (Maersk, etc.), air freight (DHL, etc.), and land transport services according to requirements, tracking logistics information throughout the process and pushing updates in real time.
How to handle product quality issues?
We offer a 12-month warranty. If quality issues arise due to manufacturing defects, we will provide free rework or replacement and cover the associated logistics costs.
What is the product production cycle?
Regular orders take 15-30 days, while complex customized projects will have their delivery dates specified in the contract; the procurement department leverages a global supply chain to complete material preparation within 72 hours, ensuring efficiency.
Can the order be modified after it is signed?
Design schemes can be adjusted through negotiation before confirmation; if entering the production stage, the impact on delivery time and cost needs to be assessed, and the specifics shall be subject to mutual agreement.
How long does order confirmation take?
Upon receiving your requirements, we will organize a joint review with multiple departments including design and production. We will then discuss and adjust the plan with you, aiming to complete the contract signing within 5 working days.
How to submit customized needs?
Multi-channel inquiries are supported, including email, phone, and WhatsApp. You can directly contact our foreign trade team or submit your requirements, including product specifications, materials, and quantity, via the official website. We will respond within 24 hours.
Dongtian Tailor-made for You
One-stop service from R&D to delivery, covering mainstream brands such as Denso/Bosch, making cooperation more worry-free
Contact Us
Email: jingdn@vip.sina.com
Mobile/WeChat:+86-13601236188
WhatsApp:+44 07354725924
Address: Jintai Economic Development Zone, Dingxing County, Baoding City, Hebei Province